Terms & Conditions
Effective Date: August 17, 2026
These Terms & Conditions ("Terms") govern the use of the website located at www.dispatchprimeroute.com (the "Site") and the dispatch services provided by Prime Route Logistics LLC ("Prime Route Logistics," "we," "us," or "our") to owner-operators and small fleet carriers ("Client," "Carrier," or "you"). By using the Site or engaging our services, you agree to be bound by these Terms.
1. Nature of Services — Not a Broker or Carrier
Prime Route Logistics LLC provides truck dispatch services only. We are not a licensed property broker, freight forwarder, or motor carrier, and we do not take possession, custody, or control of any freight. We do not hold ourselves out to the public as a broker under 49 U.S.C. § 13102 or 49 C.F.R. Part 371. Our role is limited to identifying available loads, negotiating rates on your behalf and with your authorization, and assisting with related paperwork. All transportation services are performed by the Carrier under the Carrier's own USDOT and MC operating authority. While truck dispatching is not a licensed occupation in Pennsylvania, this legal distinction defines our role and liability relative to a licensed freight broker.
2. Scope of Services
Subject to these Terms, our services may include:
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Sourcing and presenting available loads through load boards and broker/shipper contacts.
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Negotiating rates on the Carrier's behalf, subject to the Carrier's prior approval before any load is confirmed.
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Preparing and organizing paperwork such as rate confirmations, bills of lading, and invoices.
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General route and scheduling support.
We do not guarantee the availability, volume, or profitability of any load. Load offers are subject to broker/shipper acceptance and market conditions outside our control.
3. Carrier Eligibility and Obligations
To use our services, the Carrier represents and warrants that it:
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Holds active and valid USDOT and MC operating authority appropriate to the freight being hauled.
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Maintains all legally required insurance (including cargo and auto liability) in good standing.
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Maintains compliance with applicable FMCSA regulations, including hours-of-service and ELD requirements.
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Will not use our services to engage in unauthorized re-brokering, double-brokering, or unauthorized load assignment to a third-party carrier.
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Will provide accurate information about its equipment, availability, and operating authority.
We reserve the right to suspend or terminate services immediately if the Carrier's authority, insurance, or safety rating lapses or is revoked.
4. Fees and Payment
Dispatch fees are billed under one of the following structures, as selected in the Client's dispatch agreement:
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A flat weekly rate of $225, billed weekly regardless of load volume; or
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A per-load rate of 10% of the gross rate for each load booked.
The applicable fee structure and payment terms (e.g., weekly or upon receipt of carrier payment) will be specified in writing for each Carrier. Late or non-payment may result in suspension of services. Dispatch fees are earned upon successful load booking and are non-refundable once a load has been confirmed and dispatched, except as otherwise agreed in writing.
5. First Load Promotion
Prime Route Logistics LLC may offer a new Carrier's first booked load free of any dispatch fee, at our sole discretion, as an introductory offer to establish a working relationship. This offer is limited to one load per new Carrier, is non-transferable, and does not obligate us to continue services at no cost beyond that single load. All other terms in this agreement apply in full to a free first load. We reserve the right to modify, limit, or discontinue this promotion at any time without notice.
6. No Guarantee of Broker Payment
We are not responsible for a broker's or shipper's failure to pay for a load, freight claims, cargo loss or damage, accidents, or any dispute between the Carrier and a broker or shipper. Any such dispute is strictly between the Carrier and the broker/shipper directly.
7. Confidentiality
Rate information, broker and shipper contacts, and other business information shared between the parties in the course of the dispatch relationship are considered confidential and may not be used outside the scope of the services provided or disclosed to a third party without prior written consent.
8. Term and Termination
Either party may terminate the dispatch relationship at any time upon written notice (or such notice period as specified in your individual dispatch agreement). We reserve the right to terminate services immediately for breach of these Terms, loss of required authority or insurance, or conduct that exposes us to legal or safety risk. Fees earned prior to termination remain due and payable.
9. Limitation of Liability
To the fullest extent permitted by law, Prime Route Logistics LLC shall not be liable for any indirect, incidental, consequential, or lost-profit damages arising from the use of our services. Our total liability for any claim arising from the dispatch relationship shall not exceed the total fees paid by the Carrier to us in the three (3) months preceding the claim.
10. Indemnification
The Carrier agrees to indemnify and hold harmless Prime Route Logistics LLC, its owners, and employees from any claims, damages, or liabilities arising from the Carrier's operation of its vehicles, cargo handling, violation of applicable law, or breach of these Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the dispatch services provided by Prime Route Logistics LLC shall be resolved by binding arbitration, rather than in court, except that either party may bring an individual action in small claims court for disputes within that court's jurisdiction, and either party may seek injunctive relief in court to prevent misuse of confidential information.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat of arbitration shall be Cumberland County, Pennsylvania, and proceedings shall be conducted in English. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. Claims must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or dispatch services after changes are posted constitutes acceptance of the revised Terms.
13. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Prime Route Logistics LLC
Camp Hill, PA 17011
Phone: 717-839-9323